COMMERCIAL  SERVICES Lost Bag Tag is operated by DR Commercial Services Ltd  DR Commercial Services Ltd 20-22 Wenlock Road London N1 7GU. Copyright ©2018 All rights reserved.   No part of this website may be copied or used without our consent Privacy | Contact Us | Terms and Conditions | Cancellations | Returns | Delivery | * Additional messages are available. ** Terms and conditions apply. *** Delivery to UK mainland only. FOUND A BAG REGISTER TAGS TAG OWNERS LOGIN

Our terms and conditions, kept simple with no nasty surprises.

We hope that you benefit from your tags for years to come but we

do have to set a few ground rules first.

Find out more


DR Commercial Services and Lost Bag Tag Services Terms and Conditions

It is deemed that buy making a purchase, you agree to our terms and conditions.


Terms  & Conditions

Please read our terms before using the site

By placing and order or entering this site, you hereby acknowledge and accept that these terms and conditions regulate the business relationship between you and us.

By using Our Web Site in any way, or by buying from us, you agree to be bound by them.

We are: DR Commercial Services Ltd.  Lost Bag Tag is a product operated by DR Commercial Services Ltd.

Our registered address is: 20-22 Wenlock Road, London, N1 7GU

These terms of sale apply to all goods supplied by DR Commercial Services Ltd.

No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and

accepted your order and the Supplier has received payment in full (in cleared funds).

You are: a visitor to Our Web Site / our customer

The Supplier may change these terms of sale without notice to you in relation to future sales. To order goods you must be at least 18 years of age.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

DR Commercial Services Ltd gives no assurance as to the mutual compatibility of items sold on any single invoice.

It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended.

Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

1 Definitions

In this agreement:

“3rd Parties”  means any outside service or provider that offers a service or product.  Our 3rd parties may include but may not be limited to; SMS services,

Payment processors and payment gateways, shopping carts, database developers, manufacturing services, logistics, shipping, delivery, web hosting,

messaging services, online and other technical services.

“Supplier” means DR Commercial Services Ltd or Lost Bag Tag.

"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

"Our Web Site" means the entire computing hardware and software installation that is or supports

DR Commercial Services Ltd or the Lost Bag Tag service.

"Goods and Services" means any of the goods and services we offer.  Lost Bag Tag is a product  which is offered.  

This includes the online registration and reporting service.  The physical plastic tags supplied may vary from those displayed.

"Content" means information in any form published on Our Web Site by us or any third party with our consent.

“Subscription”. A subscription is defined as the registration service for one registered tag or batch of tags sharing with one

unique ID number for a duration of time, specified at the time of purchase.  

“You” means, the consumer, the individual who has purchased, uses,   or subscribes to this service.

“Credits” is an interchangeable term for Tokens or Voucher.  It is not a form of lending or borrowing in a financial sense.

Credits are regarded as internal Lost Bag Tag credits and may be used to enable button presses or activations.  

“SMS” is our own acronym for Simple Message System.  Not to be confused with the term Short Messaging Service.  

“Tag Owner” The consumer who is in control of a set of Lost Bag Tags or stickers and controls their own online profile.  They may be referred to

as “registered user”, “account holder” or similar terms sharing this same definition.

“End User” The person who actually uses the product.

“Profile” Is your online details that go to creating your contact information.  Your profile information is publicly viewable.

“Finder” The person who finds your lost item.

2 Our contract with you

These terms and conditions apply:

.1. Goods or services advertised may not be available.

.2. We shall accept your order by electronic notifications from our sales systems, confirming details of your purchase.

That is when our contract is made.  It is possible that the price may have changed from that posted on our web site.

.3. We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site

on the day you order Goods and Services.

.4. All descriptions, weights and sizes of Goods are based on manufacturers specifications and you may not rely on their accuracy.

Accordingly, any such description shall not form part of this Agreement.

.5. If we owe you money, we will credit your credit or debit card as soon as reasonably practicable but in any event no

later than 30 days from the date of your order unless affected by events outside of our control.

.6. Goods are at your risk from the moment they are dispatched.

.7  We reserve the right not to supply you with goods or services.

2B  User Agreement (also shown at the start of the registration process)

You are fully aware that the details you supply in your online profile shall be used in event you lose your items. You are fully aware that these details are publicly accessible as they are the details that the finder can use to contact you.  You understand that you are in control of your information at all times and may amend, change, hide, edit, show and update at any time via logging in to my profile.  

Your details will be kept in your profile and will remain unchanged until you change or hide those details. Your details will be deleted after your subscription expires after a period of 12 months of no activity if we believe you have abandoned your account unless, you renew your subscription on a monthly basis, or.  Once again you are aware that your details are publicly viewable and made public of your own choice.  By ticking the agree box you accept these terms.

You agree that Lost Bag Tag and DR Commercial Services have permission to bill you for their products.  You understand that this may be but not limited to the form of an automatic recurring billing system or you may have to manually process the payment. The responsibility to renew your membership is yours and that you should check periodically to ensure your subscription is in place and your online profile details are correct.  

You are aware that if your subscription expires, or there is a period of no activity for 12 months, your account may be removed without notice and that you indemnify DR Commercial Services against any losses. Should you wish to cancel recurring billing it is your responsibility to cancel the payment process and notify the relevant parties, including Lost Bag Tag operators DR Commercial Services, the payment gateways and processors you are subscribed to.  You agree that you are not entitled to a refund if payment has already been made for the next billed period and that period has started.  You understand that DR Commercial Services does not offer refunds for part of a remaining term of any subscribed services.

To cancel subscription payments via a third  party payment processing service, you must log into your Lost Bag Tag account and click on the cancel link. You are aware that this will remove all your information from our system and you should receive e-mail confirmation from the payment gateways confirming your cancellation. In the event of difficulties, you are able to raise a ticket for assistance either via our internal help desk our contact us page or via e-mail. Your third party payment processing service can provide assistance in the last resort.

Subscriptions are managed by a third party payment processing service they are not managed by us, nor are they billed by us. Your subscription is actually an agreement and arrangement between you and your third party payment processing service by which you are asking them to automatically send us a set amount of money each month - only after the renewal is complete and payment made in full do we become involved at all - and our involvement is based entirely on notification by your third party payment processing service that you have submitted a payment.

You agree to Lost Bag Tag displaying your details which you enter into your profile.  You understand that you can add, remove or change your details at any time and agree to indemnify Lost Bag Tag and DR Commercial Services in the event your details are misused or used for fraudulent or illegal purposes.  You agree to opt of the data protection act and you are aware that your details you chose to make public are publicly viewable and made

public of your own choice. You may contact us at any time if you wish to cancel your account. Please note that though we are happy to cancel your account, however after the next term of a billing cycle has started, refunds are not provided.

You agree to raise any dispute within your current billed period. You hereby waiver any claim to raise disputes that occurred retrospectively and agree to indemnify DR Commercial Services and Lost Bag Tag against any costs either directly or indirectly.

By completing the sign up process you agree to the terms on this page which can also be viewed at the lost bag tag main web site.


2C Virtual /SMS/Text Credits/Message Tokens/Button Activation Tokens/Online Shop Tokens

Virtual /SMS/Text Credits/Message Tokens/Button Activation Tokens/Online Shop Tokens

SMS messages are an optional feature of Lost Bag Tag.  You can still create a fully functional online profile that the finder can contact you, without the optional SMS messaging feature.  i.e.  You do not need the optional messaging for Lost Bag Tag to work.

By completing the purchase of virtual/SMS/Text Credits/Message Tokens/Button Activation Tokens/Online Shop Tokens, you agree to receive SMS messages.

If you do not want to receive SMS messages, then do not complete this order.  If you agree to receiving text messages you may opt out later by notifying us on our contacts page.  SMS messages are an optional feature of Lost Bag Tag where the finder of your bags can text you directly.    

DR Commercial Services Ltd does not sell SMS messages to the consumer.  The consumer does not enter in to any agreement with an SMS provider.

DR Commercial Services Ltd has its own separate agreement with the providers of SMS services which has nothing to do with any payment gateway or payment processing provider. DR Commercial Services Ltd buys its own stock of SMS messages under its own account and is free to do with them as it wishes, including offer them as complimentary gifts outside of any purchasing agreement and forms no binding contract.  

DR Commercial Services Ltd is a business and is therefore entitled to make a profit.  DR Commercial Services Ltd can instead, charge for the use of optional functionality within its own website, including the ability to click a button.  Any reference to Credits and Tokens, is applied internally.

For someone to be able to send a message to your phone, then they need to click on a button on our website.  Every time they click the button, one (internal) Credit or Token is deducted from your pot of credits.  When all of the credits have been used, the button will no longer be active until more (internal) credits are purchased.

When you purchase tokens or credits, you are purchasing an number of activations of the Send Message Button and not actual messages. We restrict the purchase to only one “bundle” per order.  This means you will be presented with X number of credits for £X.(quantity and price as stated at the time of purchase). These are only available to registered Tag Owners using our system on the tag registration form and from within the Tag Owners online account information page.  We only service the UK and in GBP at this time.

Lost Bag Tag phone alert messaging is an optional function.  Lost Bag Tag will still work even if you have no message alert credits.The finder  can still access your public profile and make contact with you from the details you leave there. There is no obligation to use the messaging part of the system.  

Credits and tokens are virtual goods and are not covered by the distance selling regulations.  Lost Bag Tags or DR Commercial Services Ltd do not offer refunds.  Unspent tokens and/or credits are not refundable either in full or part, regardless if any are used or not used and may expire after 12 months. Credits and tokens are sold on a bespoke per order basis and not regarded as stocked items but are considered as software and by purchasing we equate this to “breaking the seal”.

Credits and tokens are not transferable to other subscribers nor are they exchangeable for physical or other virtual items, goods or services and they

have no resale value.

At the point of purchase you will be presented with an option to review our terms and asked to manually tick a box confirming you agree to our terms. Continuing with the purchase will confirm that you have accepted our terms and conditions as you can not accidentally enter billing and delivery details accidentally.

After you have made your purchase, you will need to register your tags.  On completion of your registration and while we offer free credits, we will at our discretion credit your online account with 5 message credits as a good will thank you for choosing Lost Bag Tag.  Good will gestures do not form contractual agreements. You agree and acknowledge that we are entitled to remove this good will gesture at any time without notice.

3 Price and Payment

.1. You must pay us the full price of your order before we will send any part of it.

.2. Banking charges by our receiving bank on payments to us will be borne by us.  All other charges relating to payments will be borne by you.

.3. Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

We currently only supply within the UK and deal in GBP Sterling.  This may change in the future.

.4 You will pay all sums due to us under these terms by the means specified without any set-off,

deduction or counterclaim.

.5 DR Commercial Services and Lost Bag Tag, reserve the right to modify its prices according to sales, marketing and any other criteria.

4 Information you give us.

.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about

yourself.  We need this information to provide you with the Goods and Services.

.2. We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us

within twenty eight days of purchase.

5 Delivery

.1. Deliveries will be made by the Carrier (for the UK this will normally be Royal Mail) to the address stipulated in your order.  

If you provide the wrong address we can not accept liability.

.2 Lost Bag Tag currently only supplies to the UK and orders are generally sent out via Royal Mail.  On occasions and at our discretion or where it

has been agreed in advance, subject to alternative pricing, we may use other forms of delivery or courier.

If goods are purchased under the offer of free delivery, Lost Bag Tag and DR Commercial services reserves the right to decide on how the goods

will be delivered.  

We dispatch orders Monday-Friday (working days only).

Orders are usually sent Royal Mail 2nd class  to UK mainland.

Once Royal Mail has accepted the goods from us, delivery will be subject to Royal Mail’s logistics,planning, operations and delivery timescales.  

We have no control over their operations and an expected delivery date would fall under Royal Mail’s delivery terms.

Standard UK Mainland Delivery

Your order will be delivered within 28 days from the date you ordered, though on rare occasions there may be circumstances beyond our control that may delay delivery.  

All orders sent by Royal Mail are delivered with your normal daily post. If you have requested that your package be left in a safe place, your Royal Mail post person will endeavour to follow your instructions, but if they believe the item may damaged or that the location is not safe enough they won’t leave it. If they cannot deliver your parcel they will leave a card notifying you and return the parcel to your local sorting office. You can then either collect from the sorting office or contact them directly to arrange redelivery – full details of these options are on the card that’s left.

Courier orders are delivered Monday-Friday between 9am and 5pm. It's not possible to specify a time for delivery. Orders are automatically authorised to be left with an immediate neighbour if you or the recipient is out and unable to accept the package (they will always endeavour to deliver it directly first though). In this event, the courier will leave a card advising you where they have left your package.

Any failed delivery as a result of incorrect, incomplete or unclear address information, or as a result of the recipient not being at the address to sign for the package is not covered.

We do reserve the right to change delivery methods without notification.

6 Taxes

Taxes, duties and import restrictions (in the event we decide to trade outside of the UK).

.1. We have no knowledge of, and no responsibility for, the laws in your country of residence.

.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties

and taxes of any kind levied in your country of residence.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.


Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the contract.

Delivery charges are calculated by weight and number of packages being sent. There will also be additional delivery charges for offshore destinations such as Ireland. Any refused deliveries will be returned to the supplier. Upon receipt of the goods with the supplier a refund will be issued minus £10 or 10% of the value of the order (whichever is the greater) tocover administration costs.

The goods are at your risk from the time of delivery.

7 Goods returned

If you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:

.1. You must tell us you wish to cancel within 7 days of your receipt of the Goods and request a returns number.

.2. The Goods must be returned to us within 14 days of your telling us you wish to cancel:

.a. with both goods and all packaging in their original condition, undamaged, and clean along with the

.a. original receipt.

.b. securely wrapped;

.c. including our delivery slip;

.d. at your risk and cost.

.e. including the returns number that we assign you.

.f. Unused and unregistered.

.3. After we have received and examined the Goods, we will credit your credit or debit card with the

full purchase price of the goods returned no later than 30 days from the date of receipt.

.4. If you do not return the Goods to us, you are still liable to us for the cost of the goods or outstanding costs.

.5. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

.6. The cost of returning goods and the arrangement and logistics of returning goods is your responsibility and liability.

.7 Returned goods may be subject to a restock fee.  This will be proportional to the number of returned items.  We will

advise you of the fee when you request a returns number.

.8  Credits and tokens are virtual items and are not refundable in part or in full, regardless if tokens have been spent or not.

Message tokens enable the activation of the send message button, which is privilege use of our system and is considered to be

similar to software and by purchasing we equate this to “breaking the seal”.

The goods cannot be returned unless an returns number has been requested and obtained from the Company and the package

clearly marked on the outside with this identification.

It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Company reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.

8 Content and Intellectual Property Rights

.1. Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider, shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.

.2. You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

9 System Security

.1. You agree that you will not, and will not allow any other person to, violate or attempt to violate any  aspect of the security of Our Web Site.

.2. You agree that you will in no way modify, reverse engineer, disassemble, de compile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site and that you will not permit any other person to do so.

.3. You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

.4. Examples of violations are:

.a. accessing data unlawfully or without consent

.b. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures

.c. attempting to interfere with service to any user, host or network, including, without limitation, via

means of overloading, "flooding", "mail bombing" or "crashing"

.d. forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting

.e. taking any action in order to obtain services to which you are not entitled.

.f obtaining any service or subscription by deception, including unlawfully obtaining credits and SMS messages

.5.  You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of:

a. .any violation of system security as set out above

b. your use of Our Web Site

c. any other breach or violation of this agreement by you

d. the infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.

10 Disclaimers

.1. We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods

and Services, at any time and without advance notice.

.2. You are advised that Content may include technical inaccuracies or typographical errors.

.3. We give no warranty and make no representation, express or implied, as to:

a. The adequacy or appropriateness of the Goods and Services for your purpose.

b. The truth of any information given on Our Web Site

c. Any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose

d. Compliance with any law

e. Non-infringement of any right.

.4. Our Web Site may contain links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.

.5. We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site, databases or the purchase of Goods.

.6. In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: the goods, and all other sums which are or which become due to the Supplier from you on any account. The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

11 Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

12 Contractual Limitation

Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.

This may include but is not limited to physical, digital or virtual, complementary/free/good will message credits or messages, regardless if the are offered separately or with any purchase.

13 Rights of Third Parties

Nothing in this agreement or on our web site shall confer on any third party any benefit under the

provisions of the Contracts (Rights of Third Parties) Act 1999.

14 Severability

If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

15 No Waiver

No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that

same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

16 Dispute Resolution

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

17 Force majeure

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

18 Governing Law

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded

19  Lost Bag Tag or DR Commercial Services does not insure or guarantee the return of any lost item.

20  Lost Bag Tag or DR Commercial Services does not supply any form of insurance. You are advised to take out proper insurance

prior to your trip with a reputable insurance provider.

21.  Lost Bag Tag or DR Commercial Services does not make nor have made any express or implied warranty concerning the return

or condition of any lost item.

22.  Lost Bag Tag or DR Commercial Services shall have no liability whatsoever for any damages, including without limitation actual

and consequential damages, that you may sustain or incur as a result of the delivery or non-delivery of any lost item.

23.  Lost Bag Tag or DR Commercial Services does not accept liability for the condition of any item returned to you in any such way.

 24.  Lost Bag Tag or DR Commercial Services shall not be liable if, through fraud, deceit or other means, a person or persons falsely

claiming to have lost a particular item obtain such item through use of this site.

 25.  The services offered by this site, Lost Bag Tag or DR Commercial Services are subject to, and limited by, the local laws of England.

26.  Lost Bag Tag or DR Commercial Services shall not be liable for any reward or compensation whatsoever to the finder of any lost object.

27.  Lost Bag Tag or DR Commercial Services does not offer refunds or exchanges on items purchased except where required to do so by law.

28.  Lost Bag Tag or DR Commercial Services reserves the right to change, withdraw, amend, modify our products and prices at any time.

29.  Lost Bag Tag or DR Commercial Services does not supply e-mail addresses or internet connections.  You the customer, accept that obtaining and maintaining an e-mail account and also obtaining internet access is the responsibility of the  said customer.

30.   Lost Bag Tag or DR Commercial Services does advise using a separate e-mail address for each individual subscription.  This is due to the way the system is currently configured.  If you have your own domain e.g., you can use different names at that domain, such as and alternatively you can set up a free account such as a Hotmail account,Yahoo account or Google account.

31.  You the customer agree that the details you provide are true and accurate, and you will not use our services for

fraudulent, pornographic or criminal activity.

32.  Lost Bag Tag or DR Commercial Services reserves the right to terminate without refund accounts that are or have been used for criminal activity, spam and unsolicited communication, pornographic material, message relaying. This list is extensive and not possible to itemise every category here.

33.  All goods belong to Lost Bag Tag and DR Commercial Services until payment has been made in full.  Please note that design or production work may take up to 28 days and we advise you order your product at least a month in advance.  Lost Bag Tag does not take or accept responsibility if delivery is not possible before you embark on your trip.

34.  Subscriptions are non refundable either in full or part.  It is deemed that you have entered willingly in to an agreement to pay for goods or a service, and payment concludes that agreement.  If you no longer wish to continue with our service it is your responsibility to cancel that subscription prior to the next scheduled billing date otherwise you hereby give Lost Bag Tag and DR Commercial Services permission to re-bill your credit card automatically at the next renewal date.

35.  Lost Bag Tag or DR Commercial Services reserves the right to issue suitable alternative tags if it is not possible to supply you with your preferred choice of tag.  Lost Bag Tag will try to accommodate requests where and when its possible.  Lost Bag Tag or DR Commercial Services reserves the right to change, replace, modify, update and withdraw its designs inline with marketing,sales, technical, operational or any other requirements.

36.   Due to the nature of the service, it is possible on occasions that there may be a need for technical maintenance on our equipment possibly rendering the system temporarily unavailable.  However as some services are provided via the internet,Lost Bag Tag or DR Commercial Services are not responsible for the state of the internet and the sites and pages hosted upon it other than our own pages.  As we also use 3rd parties to deliver services to us, there may be a need for technical maintenance on their equipment possibly rendering the service temporarily unavailable.  Lost Bag Tag or DR Commercial Services have no control over third  parties or third party equipment and you agree to indemnify us against any issues with any third  party.

37.  Lost Bag Tag or DR Commercial Services are not responsible or liable for any issue you may have with your own or third  party

computer equipment or your own connection(s) to the internet.

38. Lost Bag Tag or DR Commercial Services is not responsible for the logistical arrangements of returning lost items and property.  

Please refer to your own courier services.  Costs and arrangements for returning or delivering of items will be your responsibility and liability.

37.  Lost Bag Tag or DR Commercial Services are not responsible for the upkeep, uptime, downtime or maintenance of third  party services including any of our SMS service partners.  These services are third  party services.  

38. Lost Bag Tag or DR Commercial Services reserves the right to change its prices of all or any of its products and  credits without notice.  

This enables us to be competitive, meet rates of inflation and sustain a profitable service.

39.  Lost Bag Tag or DR Commercial Services may decide to end any subscription option and revert to a 30 day, monthly or annual subscription based product and/or service.  If a yearly subscription is less than 12 months old Lost Bag Tag or DR Commercial Service will make best endeavours to provide up to 12 months of a subscription plan before moving that account to another subscribed service or will offer to cancel the account after 12 months.  New subscriptions may be subject to a 30 day or monthly rolling plan.  We may also offer an initial yearly subscription for the first year and then move the

subscriber to a monthly or 30 day rolling plan at the end of the yearly term.

40.  Lost Bag Tag or DR Commercial Service reserves the right to cancel any account that has been inactive for a period of 12 months or more, regardless of the subscriptions plan or on to any other plan.  If after an account has been closed and it is then required, it may be re subscribed unless the account was closed due to a breach or our terms or we feel it would be detrimental to DR Commercial Services or Lost Bag Tag or we simply wish to cease or relationship with the subscriber.  If it is believed that the account is not being used and we have no reply after trying to contact the account owner then we reserve the right to lock or remove the account.  Tag Owners agree to indemnify Lost Bag Tag and DR Commercial Services against all costs including refunds, charge backs and any legal costs.

41.  Lost Bag Tag or DR Commercial Service uses PayPal or a similar third  party to manage payments.  In the event of a dispute, the purchaser should raise the matter with PayPal or other third  party that has processed the payment.

42.  Replacement tags with the same Tag ID as the set you ordered are not available.  

Privacy Policy

This website is operated by DR Commercial Services Ltd.

We do not store credit card details nor do we share financial details with any 3rd parties other than payment processors.  We do not pass your contact details to third parties of any kind (other than payment processors unless authorised  by you to do so, or unless required to do so by law).

When you visit the website you can allow or disallow it to store cookies on your computer's hard drive, by customising your cookie

preferences using your web browser's preferences.

We use your address for delivery of goods and for administrative purposes.  Your address is not part of your online profile and will

not be published unless you decide to manually add it as part of your instructions to the finder of your items.

We use your email address as part of your public profile so that the finder of your lost items may be able to contact you.  

We use your  mobile phone number as part of your public profile so that the finder of your lost items may be able to contact you.  

We use any other details you provide within your public profile as part of your public profile so that the finder of your lost items may be

able to contact you.  You have the ability to hide/show/edit your profile at any time and as often as you like.

Although someone needs your long Tag ID number to call up your public profile, you should consider this as publicly accessible.  

Having said that, the purpose of your Lost Bag Tag is to enable a member of the public to contact you, using the details that you make

publicly viewable,  should you lose your possessions.  That is the function and the purpose of the product.

Why we collect your information.

We collect information about you:

a) Enabling the finder of your property to contact you.  

b) For marketing and statistical analysis regarding our products.

c) For administrative purposes.

We may also collect information about every single link and page on our websites, so we can measure the website's performance.

This allows us to create more of the pages that users like and to remove unused content.

When purchasing our products you will be presented by an agreement tick box on that you have to manually click before you are able to

continue with the purchase of our goods.  It is advised that you read our agreement and understand it before proceeding.

For payments, you will be redirected to 3rd party payment processors site who manage their own security.

You may at any time cancel your Lost Bag Tag, though you will be subject to our refund policy.

You acknowledge that we do sometimes collect information about you and permit us to do so.

This allows us to create more of the pages that users like and to remove unused content.

DR Commercial Services and Lost Bag Tag do not process payments or transmit credit card information.  

For payments, you will be redirected to third  party payment processors site who manage their own security.